FAQ

Frequently Asked Questions

What does TRELLAVORN sell?
We offer shoe-care tools, everyday shoe accessories, and travel care accessories. Check each product page for the exact items included.

Where do you deliver?
We currently offer delivery within the United States. Available shipping options depend on your delivery address.

How long does order processing take?
Orders are normally processed within 1–2 business days after payment is confirmed. Weekends and U.S. federal holidays are excluded.

How much does shipping cost?
Available shipping charges and delivery estimates are displayed at checkout before you place your order. Processing time is separate from carrier transit time.

How do I track my order?
Use the tracking link in your shipment confirmation email, when available. If you need help locating the information, email support@trellavorn.com with your order number.

Can I change or cancel my order?
Contact us as soon as possible. We will try to help before shipment, but changes cannot be guaranteed once fulfillment has begun.

Can I return an item?
You may request a return within 30 days after delivery. Change-of-mind returns must be unused, clean, and complete. Different remedies apply to damaged, defective, or incorrect items.

Are returns and exchanges free?
We provide prepaid return shipping for approved U.S. returns and exchanges. We also cover shipment of an approved exchange replacement. No restocking fee applies.

Is the original shipping charge refundable?
Original outbound shipping charges are not refunded for change-of-mind returns. Applicable original shipping charges are refunded when we sent an incorrect or defective item, or where required by law.

When will I receive my refund?
Approved refunds are issued to your original payment method within 10 business days after we receive and inspect your return. Your payment provider may require additional time.

Are brushes suitable for every material?
No. Check the product instructions and your footwear manufacturer's guidance. Test in a discreet area first. Stiff sole brushes should not be used on delicate uppers.

Are shoes and other styling items included?
Only the contents listed on the product page are included. Shoes, furniture, and other styling props are not included unless expressly stated.

How can I contact you?
Email support@trellavorn.com or call +1 (813) 743-0103.
We are available Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding U.S. federal holidays.