Shipping policy

Delivery Area

TRELLAVORN currently offers delivery within the United States. Available shipping services depend on the delivery address entered at checkout.

Order Processing

Orders are normally processed within 1–2 business days after payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit time.

Shipping Charges and Delivery Estimates

Available shipping options, charges, and estimated delivery times are displayed at checkout before you place your order.

Any free-shipping offer applies only when the conditions displayed at checkout are met.

Delivery estimates are not guaranteed arrival dates. Carrier delays, severe weather, holidays, and other disruptions may affect delivery.

If we cannot ship your order within the promised timeframe, we will contact you with an updated estimate and available cancellation or refund options, as applicable.

Shipment Confirmation

When your order ships, we will send a shipment confirmation to the email address provided at checkout. Tracking information will be included when available.

Tracking may not show movement immediately after a label is created. Please allow time for the carrier to receive and scan the package.

Delivery Address

Please check your delivery address before placing an order.

If you notice an error, contact support@trellavorn.com promptly. We cannot guarantee that an address can be changed after an order enters fulfillment or is handed to the carrier.

If a package is returned because an address is incomplete or incorrect, we will contact you to arrange an appropriate resolution and disclose any proposed reshipping charge before proceeding.

Delayed, Missing, or Damaged Packages

If tracking appears delayed, a package is marked delivered but cannot be located, or your order arrives damaged, contact us with your order number.

We will help investigate with the carrier and work with you toward an appropriate resolution. We do not require you to resolve delivery problems with the carrier alone.

Returns and Exchanges

Approved returns and exchanges within the United States include free return shipping using our prepaid label. For approved exchanges, we also cover shipment of the replacement item.

Please see our Return & Refund Policy for eligibility and instructions.

Contact

support@trellavorn.com
+1 (813) 743-0103

Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time.
Closed on weekends and U.S. federal holidays.