Terms of service
Overview
TRELLAVORN is operated by DOVESTONE 73 TRADING LLC. These Terms of Service apply to your use of trellavorn.com and purchases made through our website.
By using our website or placing an order, you agree to these terms and the policies referenced below.
Using Our Store
You must be legally able to enter into a purchase agreement or use the store with the permission and supervision of a parent or legal guardian.
You agree to provide accurate contact, billing, and delivery information. If you create an account, you are responsible for keeping your login details secure.
Products and Information
TRELLAVORN offers shoe-care tools, everyday shoe accessories, and travel care accessories.
Please review each product's description, included contents, dimensions, and care guidance before purchasing. Items used to style product photographs are not included unless expressly listed.
Product images illustrate appearance and intended use. Screen settings and lighting can affect perceived color. Illustrations do not replace the written specifications or permit materially different goods to be supplied.
We aim to keep product information accurate. If we discover a material error affecting your order, we will contact you to explain the issue and available options.
Prices and Payment
Prices are displayed in U.S. dollars unless otherwise stated. Applicable shipping charges and taxes are shown at checkout before you complete your purchase.
Payment methods currently available are displayed at checkout.
Prices and offers may change for future purchases. Such changes do not alter the agreed price of an accepted order without your consent.
Orders
An order confirmation acknowledges receipt of your order. If we cannot fulfill an order because of availability, an identifiable pricing error, suspected fraud, or another legitimate reason, we will notify you and refund any payment collected for the canceled items.
We will not substitute a materially different product without your agreement.
Shipping, Returns, and Cancellations
Our Shipping Policy and Return & Refund Policy explain processing, delivery, cancellations, returns, exchanges, and refunds. Please review them before ordering.
Product Use
Use products only for their intended purpose and follow the supplied instructions and the footwear manufacturer's care guidance.
Check compatibility before use. Test brushes and care methods on an inconspicuous area where appropriate. Do not force accessories into footwear or use them for unsupported purposes.
Website Content
Website text, graphics, and other materials are owned by TRELLAVORN or used with permission, except where otherwise identified. You may use the website for personal shopping purposes. Unauthorized commercial copying or misuse of protected content is prohibited.
Third-Party Services
Our store is hosted on Shopify and uses service providers to support payments, fulfillment, and other store operations. Third-party websites linked from our store have their own terms and privacy practices.
Privacy
Our Privacy Policy describes how personal information is collected, used, and disclosed when you interact with our store.
Consumer Rights and Responsibility
Nothing in these terms excludes statutory warranties, remedies, or liabilities that cannot lawfully be excluded.
We do not exclude responsibility for fraud, willful misconduct, or other liability that applicable law does not permit us to exclude.
Changes to These Terms
We may update these terms for future use of the website and future orders. Changes do not retroactively remove rights relating to an order already placed.
Contact
TRELLAVORN
Operated by DOVESTONE 73 TRADING LLC
3206 Saint John Church Rd
Rineyville, KY 40162
United States
Email: support@trellavorn.com
Phone: +1 (813) 743-0103