Refund policy

At TRELLAVORN, we want you to feel comfortable with your purchase. This policy applies to purchases made at trellavorn.com.

30-Day Returns

You may request a return within 30 days after your order is delivered.

For change-of-mind returns, items must be unused, clean, and in their original condition, with all included components. Please use the original packaging where reasonably possible or suitable protective packaging.

These conditions do not limit your rights concerning damaged, defective, or incorrect items.

How to Request a Return

Email support@trellavorn.com with your order number, the item you would like to return, and the reason for your request.

Once your return is approved, we will provide a prepaid return shipping label and instructions identifying the return destination. Please contact us before sending a package so that we can correctly identify and process your return.

Our business contact address is:
DOVESTONE 73 TRADING LLC
3206 Saint John Church Rd
Rineyville, KY 40162
United States

The return destination will be confirmed in your return instructions and may differ from our business contact address.

Free Return Shipping

TRELLAVORN pays the shipping cost for approved returns within the United States when you use the prepaid label we provide.

We do not charge a restocking fee.

Exchanges

You may request an exchange within 30 days after delivery. Exchanges are subject to product availability and the same condition requirements as returns.

We cover the return shipping and the shipping of the replacement item for approved exchanges within the United States. Any difference in product price will be explained before the exchange is completed.

If the requested replacement is unavailable, you may choose an eligible alternative or a refund.

Damaged, Defective, or Incorrect Items

Please contact us as soon as you discover a problem. Include your order number and a description of the issue. Photographs of the item and packaging can help us resolve the matter, where available.

We will arrange an appropriate remedy, such as a replacement or refund, without charging you return shipping for our error or a defective item.

Refunds

After receiving and inspecting your return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned item. Your bank or payment provider may need additional time to post the funds.

For change-of-mind returns, the original outbound shipping charge, if any, is not refundable. If we sent an incorrect or defective item, we will also refund the applicable original shipping charge. Any additional refund required by law will be honored.

If you have not received your refund after the processing period, contact support@trellavorn.com.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will attempt to accommodate your request before shipment, but changes are not guaranteed once fulfillment has begun.

If an order has already shipped, you may request a return after delivery under this policy.

Contact

Email: support@trellavorn.com
Phone: +1 (813) 743-0103
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time.
Closed on weekends and U.S. federal holidays.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law.